We help businesses create innovative products and services that blend the physical and the digital.

 

As the boundaries between real-world and digital interactions continue to merge, organisations have the opportunity to excite customers with new expressions of brands, products and services. 

 

We've helped some of the largest companies in the world:

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We do this through:

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DESIGN THINKING

Design is a human-centred way of discovering new opportunities, solving problems and challenging business as usual.  

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SERVICE DESIGN 

Service design is an 'outside-in' way of designing business processes from a customer and employee perspective.

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USER EXPERIENCE DESIGN

Experience design is focused on optimising the customer experience across multiple channels and touch-points.

 
 

More than half the world's population live in this circle.

 

We built our business in the centre of this circle because it represents the future. We are team of design thinkers and doers, who know how human-centred design can be used strategically - to build sustainable and impactful businesses, new business models and powerful competitive advantages.

 
 

OUR SERVICES SPAN THREE AREAS:

 

Disruptive design for EXISTING & emerging markets

Good design does not happen by accident and there are no templates. What works well in one country or city, may not work at all in another. Our methods provide deep and nuanced insight about new and existing markets, so that you can design meaningful customer experiencesBusinesses that design themselves around the people they want to attract are already leading the way. 

Create your next business as usual.

HOW WE WORK

    • We work alongside you as part of the team.
    • We integrate our approach with your business practices. 
    • We build and develop your in house capability. 

    What we do

    • Qualitative research to uncover new market opportunities.
    • Design and implement new business models, products and services. 
    • Human-centred strategy, leadership and training. 
     

    Research & Identification

    Our research methods are immersive, empathetic and respectful.

    • We blend qualitative insight with market data to build viable business cases.
    • We don't stop at strategy; we design, prototype and implement too. 
     

    Capability building for 21st century Organisations

    Next generation businesses are built around capabilities such as resilience and respect.

    • Design is inherently people-centred. It's a mindset that turns money into meaning. 
    • New business culture is empathetic and respectful of all people from employees to customers.